The Citadel Safety Partnership is
a leading organisation dedicated to helping UK businesses
establish robust, compliant health and safety systems. Our
clients range from sole traders to national companies and
work in every industry sector. Call us on 0844 678 0191
today.
To contact us in writing
please address your correspondence to: The Citadel Partnership LLP
The Innovation Centre
University of York
Innovation Way
Heslington
York
YO10 5DG
Frequently
Asked Questions:
How
much does Citadel Cost?
We charge
a monthly membership fee which becomes less expensive depending
on the level of out of hours cover you require.. For unlimited
access to all our services we will charge you from £19
per month. Look at
our service plans to find out more.
There are no large up front fees to pay. A small registration
fee of £20 is payable when you join and will be taken
with your first month's payment. All prices are subject to VAT.
How
do I pay for Citadel?
Payment
is handled by secure direct debit which is a safe and convenient
method by which you can make payment of your Citadel membership.
What
do i get for my money?
Once
you've joined you can use our online resources and Helpline
services without restrictions and at no further cost, no matter
how often or how many services you use. This means complete
access to our risk assessments, safety policies, toolkits, training
materials and of course, competent health and safety advice
whenever you need it.
Can
I use the Citadel Partnership as our appointed Health and Safety
advisors?
Yes
- this forms part of our service at no extra charge.
Do
you provide Health and Safety Training?
The
Citadel Safety Partnership does not provide Health and Safety
Training Services, nor do we have any affiliations with training
providers. This means that we can offer unbiased, impartial
advice on training for you and your organisation.
What
if i don't feel comfortable creating my own risk assessments?
With
our online tutorial video, we will take you through completing
your first risk assessment step by step. Our risk assessment
wizard is amazingly simple to use - and of course this is backed
up by our technical support team so whenever needed help is
only a phone call or email away.
How
easy is it to create my own risk assessments / documents?
Our
documents are produced by Health and Safety professionals. Our
easy to use software enables someone, even with limited experience
to create an effective, compliant health and safety document
in seconds.
What
if I don't understand what to do?
We have
a great online tutorial to take you through the Citadel toolkits,
just sit back and follow the on screen instructions.
Does
somebody come out to visit our offices?
No -
our services are provided online and by telephone. This dramatically
reduces the costs of our services and means that you can access
Health and Safety advice 24 hours a day 7 days a week.
Are
there any hidden costs when i join Citadel?
There
are no hidden costs to join the Citadel Partnership. Our policy
is to offer an excellent service for an excellent price and
we will continue to use this approach because it is a fair and
open way to do business with you.
What
if the Citadel toolkit doesn't have the document that i need?
We update
our safety toolkits constantly with updated and improved documentation
which reflect the latest Health and Safety Regulations. If you
can't find the document you need then you can contact us with
a new document request. This will be created for you within
24 hours and at no extra charge.
