How much does Citadel Cost?
We charge a monthly membership fee. For unlimited access to all our services we will charge sole traders £19 per month and businesses with less than 5 employees £37 per month. For over 5 employees it's £66 per month.

There are no large up front fees to pay. A small registration fee of £20 is payable when you join and will be taken with your first month's payment. All prices are subject to VAT.

How do I pay for Citadel?
Payment is handled by secure direct debit which is a safe and convenient method by which you can make payment of your Citadel membership. VAT invoices are sent out by email each month and you can access them online as well through your online account..

Is There a Minimum Contract?
Under our standard terms and conditions all services provided are for 12 months. After this time you must give us 1 full calendar month's notice to cancel your agreement. This does not affect your rights to cancel under the Direct Debit Scheme.

What do i get for my money?
As your new Health & Safety advisors, we will produce your Health & Safety documents, including Policies and Risk Assessments which will be made available to you online. We will also send them by email.

You can also use all of our online resources and Helpline services without restrictions and at no further cost, no matter how often or how many services you use. This means complete access to all fo your risk assessments, safety policies, toolkits, training materials and of course, competent health and safety advice whenever you need it.

Can I use the Citadel Partnership as our appointed Health and Safety advisors?
Yes - this forms part of our service at no extra charge. Please contact us if you require a new certificate to be sent to you. Call us on 0844 678 0191 today.

Do you provide Health and Safety Training?
Yes we have a well managed network of quality training providers throughout the United Kingdom. This means that we can offer unbiased, impartial advice on training for you and your organisation.

What if i don't feel comfortable creating my own risk assessments?
With our online tutorial video, we will take you through completing your first risk assessment step by step. Our risk assessment wizard is amazingly simple to use - and of course this is backed up by our technical support team so whenever needed help is only a phone call or email away.

We will always be on hand to advise and guide you through.

How easy is it to create my own risk assessments / documents?
Our documents are produced by Health and Safety professionals. Our easy to use software enables someone, even with limited experience to create an effective, compliant health and safety document in seconds.

What if I don't understand what to do?
We have a great online tutorial to take you through the Citadel toolkits, just sit back and follow the on screen instructions. For further assistance all you need to do is call us on 0844 678 0191.

Does somebody come out to visit our offices?
We can arrange for a highly qualified safety professional to carry out site visits, audits, accident investigations and many other face to face services as required. Please bear in mind that this will carry additional charges.

Are there any hidden costs when i join Citadel?
There are no hidden costs to join the Citadel Partnership. Our policy is to offer an excellent service for an excellent price and we will continue to use this approach because it is a fair and open way to do business with you.

What if the Citadel toolkit doesn't have the document that i need?
We update our safety toolkits constantly with updated and improved documentation which reflect the latest Health and Safety Regulations. If you can't find the document you need then you can contact us with a new document request. This will be created for you within 24 hours and at no extra charge.

For Free Advice and Health & Safety Help, call us today on 0844 678 0191.